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Services (Knockouts & Exports)

PhotoDay is excited to offer built-in services like Knockouts and Exports that will further streamline and simplify your workflow. 

PhotoDay Credits

PhotoDay Credits (PD Credits) can be used for services within PhotoDay. Studios can purchase PD Credits from right within their studio panel by going to Settings > My Studio > Wallet. 

The Wallet section is where you can see your credit activity, view your remaining credit balance, and buy more credits.

Credits can be used to buy PhotoDay’s paid services (for now, Knockouts, but there are more services to come!).

Credits are non-transferable and non-refundable. They last for one year from purchase and do not auto-renew—just buy more when you need them.


PhotoDay’s extraction feature is called Knockouts. Studios can create a job, upload their photos, submit them for knockout, then move the knocked-out images to the corresponding gallery. You can also move the original images to the gallery and download the knocked-out PNG images.

For more information about how Knockouts work, please read Best Practices for Knockouts.

What types of knockouts does PhotoDay offer?

At this time, PhotoDay’s Knockout feature can remove backgrounds from images with the following requirements:

  • Green or blue background. (If backgrounds are mixed, please submit 1 job for green backgrounds and 1 job for blue backgrounds)
  • Headshots, ¾ length or full-body where all body parts are on the backdrop.
  • Backdrops must be free from wrinkles.
  • Only 1-2 subjects per image.
  • Backdrops cannot be lit.
  • No shadows should be present behind the subject.

How to submit a Knockouts job

First, you’ll need to create a job. After creating a job, go to Services > Knockouts. Read the welcome message and follow the instructions by clicking on the orange bubble icon on the bottom right of your screen.

Once you've been in touch with and approved by the Customer Success Team, your Knockouts section will look like this:

Click + to create your first knockout job. Name the job (this is for your own reference).

Click Learn under Getting Started.

Be sure to click on all three articles to read all about PhotoDay Credits, Getting Started, and Best Practices. Then click Done.

Next, click Upload to upload your photos.

Please note that any keywords or folders will become tags (for group and public galleries) when/if the images are moved to your gallery after the Knockouts job is completed. Learn more about tags.

Once your images have been uploaded, click Review under Review Uploaded Photos:

Once you're done reviewing, click the blue button that says Done.

Next, Click Submit under Submit Knockouts Job:

A window with your total cost and our terms will appear. Click Agree & Submit when you're ready.

If you need to add more credits, this window will pop up for you to reload your wallet.

You can always check your credits balance by going to Settings > My Studio > Wallet

Once you've submitted your Knockouts job, the status will update to Processing:

Knockouts can take up to 2 business days once reviewed & approved (if necessary). Once completed, you will receive an email from (to your studio account email address) letting you know your Knockouts are ready with a link to view them. Be sure to check your spam!

Once you've received the email, click View.

You'll be taken to the Job > Services > Knockouts page where you can open that particular knockouts job. Notice the Status now says Knockout Complete.

Click the name to review the knocked out images.

If you'd like to download the PNG files to your computer, click the Prepare Download button. When it's ready to download, the job's status will be updated to Download Ready and the download button will no longer be grayed out.

Click the download button and choose where on your computer to save your folder.

If you'd like to move the images to your Job's gallery, click Move to Gallery from the review page.

You can choose to move only the knocked out PNG images to the gallery or the knocked out PNG images as well as the original images.

Once you click Move, the images will populate in the Photos section of your Job.


One of the more helpful features associated with private galleries and their subject data is the ability to export your gallery's data in a variety of formats. There are four different types of exports.

Subject Data:
This will export your subject data as a standard CSV file that can be imported into any spreadsheet software.

This will export your subject data (.txt file), along with the resized primary photo associated with each subject into a formatted PSPA archive.

Service Item:
This will export your subject data (.csv file), along with a primary photo associated with each subject. You can select from a list of crop templates or customize the crop.

Compositing Data:
This will export a pre-formatted data-only CSV file that works with common automated compositing workflows.  It includes subject data with a separate row for each matched image.

Ready to create your first export file? Head to the Services section from your job's sub-navigation menu.

Click the + sign or "here" to get started. Name your export and click Create.

Now you'll be taken to a page that will walk you through getting the right files and data for your export.

Start by clicking Select under Select Subjects, which will open a window for you to choose your specifications. Here you can choose via the drop-down menus which subjects to include and how to group them.

Once you click Confirm, you can select your export type.

If you select Yearbook or Service Item, you'll next need to select your Primary Photos next.

If you've featured photos, they'll be set as primary photos for this export—or you can override this by selecting a different option from the drop-down menu. Head to the Featuring Photos section for more details.

In this window, you can also customize the filename by selecting up to three available values below. Please select values that will result in unique filenames.

Finally, the last step is to set your crop.

Auto-crop will be toggled off by default. If you've cropped your own images, you can keep auto-crop turned off. 

If you turn on auto-crop, photos will be cropped to the blue box which is automatically centered in the sample. You can adjust the position of the crop by clicking and holding anywhere within the blue box and dragging it to the desired position. If you want to re-generate the automatically centered blue box after moving it, just close and reopen the crop settings window. 

Please note: Cropping will not work on photos that contain more than one subject or any other photo compositions.

Once you click Confirm, you can now click the blue Start Export button. A confirmation window will appear. 

When you click Process Export, PhotoDay will begin processing your export file. Once it's completed, you'll have the opportunity to review the subjects and photos selected and adjust the crop.

Once the status has updated to Ready for Review, you can click on the name of your export to review.

On the Review Photos screen, you can change a subject's photo, adjust crops, and address any issues. 

These sample photos triggered a warning because there isn't enough margin for a proper crop. PhotoDay will do its best to crop these photos, but will issue a warning that you can either tweak or choose to ignore.

Once you're happy with your cropping and the photos selected, you can click Confirm…

…and Export File.

Depending on the size of the export, it might take a few minutes for the file to be ready—but don't worry! You'll receive an email once the export file is available for download. You can also track the progress on the exports page. When the status says Complete, you can click the download icon to save to your computer.

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